Refund & Cancellation Policy

Last updated: October 2026

This policy explains how subscription cancellations and refunds work for PadhAI, operated by AMG Innovation.

1. Free Plan

PadhAI offers a free plan with a limited number of questions at no cost, so you can try the Service before subscribing. No payment is required to use the free plan.

2. Subscription Plans

Paid plans (monthly and annual) unlock a higher daily usage limit and additional features. Plans are purchased through Google Play and billed in advance for the selected period (monthly or annual). The price, billing period and renewal terms are shown in the app before you subscribe. Subscriptions renew automatically until cancelled.

3. Cancelling Your Subscription

You may cancel your subscription at any time in Google Play: open the Play Store > Profile > Payments & subscriptions > Subscriptions > PadhAI > Cancel subscription. The "Manage subscription" button in the app's Premium screen takes you there. If you need help, contact us at [email protected]. When you cancel:

• You will continue to have access to your paid plan's features until the end of the current billing period you have already paid for
• Your subscription will not renew or be charged again after that period ends
• Your account will automatically move to the free plan once the paid period ends

4. Refunds

Payments are processed by Google Play, so refunds are handled under Google Play's refund policy. Because subscription access is granted immediately upon payment, payments are generally non-refundable once a billing period has started, except where Google Play's policy or applicable law provides otherwise. We may also help with a refund request in the following cases:

• A duplicate or accidental payment was charged for the same account and period
• A technical error on our end prevented you from accessing the paid features you were charged for, and the issue could not be resolved within a reasonable time

To ask for help, contact us at [email protected] with your registered mobile number and your Google Play order number. Approved refunds are returned by Google Play to the original payment method, and the time taken depends on Google and your payment provider.

5. Failed or Pending Payments

If a payment fails or remains pending, no subscription is activated and no charge should be applied. If you notice a charge without corresponding access being granted, tap "Restore purchases" in the app's Premium screen, or contact us so we can investigate.

6. Changes to Plans

If you change your plan, billing changes follow Google Play's rules for subscription upgrades, downgrades and renewals, and will be shown to you by Google Play at the time of the change.

7. Contact Us

For any billing, cancellation or refund query, reach us at [email protected] or +91 69011 95614.